How is my tea packaged and delivered?

Your tea is loving packaged into zip lock resealable bags for ultimate freshness. Orders are packed into outer cartons for protection. 
​Delivery is fast by courier or Australia Post anywhere in Australia. FREE delivery on ALL DELIVERIES! ​
​Australia Post tracking (for regional, country, PO Boxes and Parcel Lockers).
Courier Tracking (for Metropolitain and city areas and most Cafe's).

How do you brew tea the right way?

1. Heat your fresh water in a pot or kettle. Microwaving is not recommended.
2. Add the appropriate amount of tea (usually 1 teaspoon per cup) to your tea infuser. Place the tea infuser inside your teapot or mug.
3. When the water reaches the desired temperature, pour it over the tea infuser into your mug or teapot. This will allow the water to circulate through the leaves.
4. Time your tea. Once the time is up, dunk the infuser a couple of times to circulate the water. Remove the infuser and set aside for a second infusion, which most leaves should be able to handle.

How long and at what temperature should I brew my tea?

Brew time and tempreture guidlines will give you generally acceptable brews, based on western brewing techniques. You may prefer to brew for longer or shorter times to adjust to your taste preference.     
            Tea                              Temperature              Brew Minutes

• Black                          95°C (205°F)             3 - 5
• Oolong/White      85°C (185°F)            3 - 4
• Green/Yellow        80°C (176°F)            2 - 3
• Herbal/Tisanes    100°C (212°F)         5 - 15

Why is my tea weak in flavour? 

If your tea is weak, there are a few common causes;

• not enough leaves
• the brewing water is too cool
• the tea needs to be steeped for longer

Where is the best place to store my tea?

The life time and quality of tea is diminished by light, air, heat, moisture, and odor. Store your tea away from these things. The recommended container is some type of metal (to block light), with an air-tight seal.
If you choose to use glass jars or other clear containers, be sure to keep your tea out of the light.

​What are the different kinds of teas?

The 6 main tea categories are:

• Green tea is a type of tea made from leaves that have been withered, fixed, then dried. The defining step in green tea production is the fixing step, which arrests any enzyme activity responsible for oxidation.
• Yellow tea is defined by a unique processing step known as heaping or piling and involves piling and covering the leaves after fixing, allowing them to yellow slightly.
• White tea is a type of tea made from leaves that have been withered and dried. White tea is the least processed tea. During the long withering period, the leaves oxidize slightly.
• Oolong tea is a type of tea whose leaves are semi-oxidized, meaning that during production, oxidation is initiated, controlled and halted at some point before the leaves are considered fully oxidized. A distinct step in the processing of traditional oolong tea is the bruising step (also called rattling or shaking) where the leaves are shaken, lightly rolled or tumbled until the edges bruise.
• Black tea is a fully oxidized tea wherein fresh tea leaves were withered, rolled, allowed to oxidize, then dried. The goal of black tea production is to induce (by rolling, cutting, etc) and control (by closely monitoring humidity, airflow, and temperature) oxidation until the tea leaves are fully oxidized.
• Fermented tea refers to tea that is intentionally fermented. Primarily, fermented tea refers to tea that was fermented during processing via a pile fermentation step called wo dui such as shu puer and heicha. The fermented tea category also holds several fermented teas from Japan and teas that are intentionally fermented after processing, such as sheng puer.